What are services and how can I book services?

Services include Transfers, Sightseeing Tours, Excursions, Package Tours, Shore Excursions, Cruises, One Day Trips. You can easily book these services online, through our website. You receive a guaranteed pre-booked service and a voucher with all the booking details and contact information for the local activity provider after completing the payment. You should follow instructions on the voucher and issue this voucher to the local activity provider.

Is there another way to book than online? Can I book over the telephone?

Services include Transfers, Sightseeing Tours, Excursions, Package Tours, Shore Excursions, Cruises, One Day Trips. You can easily book these services online, through our website. Although BCNK TRAVELis a complete and secure online booking service we offer customer service on the phone or via e-mail to support your booking questions.

Can I book this when i get there?

BCNK TRAVEL products can only be booked online or over the phone. It is recommended you pre book your travel services to avoid disappointment as many of the tours and products are popular, and can be sold out early. If you wish to wait and book at the destination, you can do this, but we would like to remind you that last minute bookings (last 3 days before the departure date of the services) can not be done online.

days before the departure date of the services) can not be done online.

How far in advance can I book?

Over 98% of travel products available through BCNK TRAVEL have pricing tables on the service details pages, which indicate how far in advance a travel product can be booked at that time. If the date you want is outside this range, please contact us or check back later as product updates occur every day. Some product is only updated once a year when new season prices are determined by each travel product provider. If you cannot find the information you require on the service details pages, please contact the BCNK TRAVEL Team via email.

You may book any number of tours available in any destination, depending upon your available time. If you are booking more than one tour in the same city, please allow sufficient time in between tours, to allow for traveling between departure points. Each tour must be booked separately, as each individual tour requires a separate confirmation and voucher. You can add as many products as you wish to basket and then make one credit card transaction for all of them. As our products are sold with minimum mark ups, we cannot offer any discounts for multiple bookings as each booking is made separately with different local travel provider.

What are the cancellation rules for these bookings?

All services have different rules, please read the conditions section for the cancellation policy for each booking.

What happens if i cancel or do not show up?

Please select your travel service carefully before booking, as many travel services might carry heavy cancellation penalties. Please make sure you read the Cancellation and Change Policy on the service details page where applicable. If you are unable to show up for the tour, please contact BCNK TRAVEL Team who will advise the travel service provider on your behalf. You may be able to claim reimbursement through your travel insurance depending upon your circumstances. You should contact your travel insurance company for further details.

Can I change/amend my booking?

It may be possible to amend your booking, however this depends upon the type of amendment required and is at the discretion of the travel service provider. Send Amendment Request to BCNK TRAVEL with your current service booking number and specific details of your amendment, and we will be able to advise if the change/amendment is possible. Please select your tour carefully, as not all travel service providers will accept changes/amendments once you have received confirmation of your booking. As per the Cancellation and Change Policy some sales attract cancellation penalties.

I need to make a correction to the names, titles in the booking and get a new voucher.

Unless the correction is of a different lead traveler in a booking, there is no need to reissue vouchers for other corrections. If you have misspelt a name, not entered a title correctly you can send the BCNK TRAVEL Team an Amendment Request.

I need to change the passenger names in my booking, what do I do?

Please send Amendment Request BCNK TRAVEL Team with your current service booking number and new details of your amendment.

I would like to change the date of my tour/ticket, what do I do?

It may be possible to amend your booking, however this depends upon the type of amendment required and is at the discretion of the travel service provider. Send Amendment Request to BCNK TRAVEL Team with your current service booking number and specific details of your amendment, and we will be able to advise if the change/amendment is possible.

I need to cancel my booking.

Not all travel products can be canceled at no cost. Please read through the Cancellation and Change Policy located at the reservation details page (Conditions), regarding cancellation fees. If you decide to proceed with the cancellation request, please contact BCNK TRAVEL Team with your current booking number and specific details of your request, and we will be able to advise of any cancellation charges.

I need a refund of my booking.

Not all travel products can be refunded at no cost. Prior to travel date, please read through the Cancellation and Change Policy regarding cancellation fees. If your request is after the travel date, please contact BCNK TRAVEL Team with your booking number and specific details of your refund request.

What hotels does this tour pick up from?

Hotel pick up points are either listed on the service details page, advised at confirmation time or youll be advised (on your printable travel voucher) to call the travel providers local telephone number 24 hours prior to confirm your hotel pick up details.

I am not staying in a hotel, what is the closest pick up point? Do you pick up from private residences?

Most tour operators do not pick up from private residences. You need to provide the nearest major hotel to where you staying, and enter these details as the pick up in the booking request. Alternatively you can make a way to the main departure point listed on the service details page under the heading Location.

What time does my tour depart?

Your tour departure information can be found on the service voucher under the heading Important Information (Notes), or in the confirmation details. If there is no time listed, you will be required to call the travel service provider at least 24 hours prior to the departure date to reconfirm tour meeting point and departure time. This contact information is also found on the voucher under the heading Important Information.

the voucher under the heading Important Information.

Where is the meeting point for my clients tour?

The meeting point for the beginning of every travel service can be found on the service details page, under the heading Location. Extra information may also be contained under the heading Additional Info on this same page. If you need directions to this point, please contact the travel service provider 24-48 hours prior to your confirmed departure date on the numbers listed at the bottom of the service voucher.

Does this tour pick up from the airport?

Most day tours and sightseeing tours do not offer airport pick ups. Most city airports are located well away from the city centre and tour operators cannot offer a pick up service from these areas. If a tour does offer airport pick ups, this information will be listed on the service details page. If there is no information listed, the tour does not pick up from the airport. You will need to nominate a pick up hotel you can get to, or alternatively, you will need to make a way to the main departure point listed on the activity details page.

Can i get dropped off after my tour to my hotel or in the city?

This depends on the travel service provider and will need to be asked directly to your guide on the day of the tour. Most travel service providers can drop you to a major hotel or city location, depending on their schedule on the day. You will need to check directly with them at the destination, prior to or on the day of travel.

What days does this tour operate? Are there different times of departure for this tour?

The days of operation of every travel service can be found on each service details page. Also the calender is a guide showing the available days. Available days are clickable and the others are closed. The times of departure or operation are also found on these pages.

The times of departure or operation are found on the service details pages. Please note that departure times are subject to change and reconfirmation for any booked travel is required prior to departure.

Does this operate on Christmas and Public Holidays?

This information can be found on the service details pages. Please note that Public Holidays vary throughout many destinations where we offer travel services. Some travel service providers may decide at short notice not to operate on certain Public Holidays. This will be advised at booking if applicable.

I do not know what date i am traveling yet, can I book a product and leave it open dated?

The majority of travel services provided must have a pre booked date designated in order for the travel supplier to cater for passengers. Exceptions to this are attraction passes, hop on/hop off buses and certain trolley tours.

What languages are available for this tour?

The majority of the tours and services provided are available in English only. If another language is available, this will be mentioned in the Additional Info (Notes) section on the service details page.